{"id":50331,"date":"2025-09-08T15:52:30","date_gmt":"2025-09-08T13:52:30","guid":{"rendered":"https:\/\/grupopedrojaen.com\/ethics-channel\/"},"modified":"2026-01-25T20:23:39","modified_gmt":"2026-01-25T19:23:39","slug":"ethics-channel","status":"publish","type":"page","link":"https:\/\/grupopedrojaen.com\/en\/ethics-channel\/","title":{"rendered":"Ethics &amp; Whistleblowing Channel"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;S40 &#8211; Header bg gris transparente + foto&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;bc516181-cd50-49c5-819c-0b37facecda6&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;F1S40 &#8211; 1\/1, Relleno top &#8211; base: 0&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;1c4d862d-efb6-4bcc-aa97-fc961aeb600c&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;T1S40 &#8211; H1 y p\u00e1rrafo blanco&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;5618c4fe-10e5-4cf7-8e1d-5b2633be0600&#8243; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Ethics &amp; Whistleblowing Channel<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16.0&#8243; _module_preset=&#8221;ecd75311-846d-47c8-9f37-8252b966cdab&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;466585ad-a4ac-4f89-9203-cd8239ca7260&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;S4T5 &#8211; Bloque texto con subt\u00edtulos ajustados &#8211; Margen: 0 sup, 20 base&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;77c66fea-6b86-4ae8-8eb5-5814624d9acf&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Our commitment to <mark>integrity and transparency<\/mark><\/h2>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;S4T2 &#8211; Bloque texto con subt\u00edtulos ajustados &#8211; Margen: 0 sup, 20 base&#8221; _builder_version=&#8221;4.16.0&#8243; _module_preset=&#8221;e44119ac-9b41-475f-8976-35bbbed7d3b4&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>At <strong>GRUPO DERMATOL\u00d3GICO Y EST\u00c9TICO PEDRO JA\u00c9N, S.A.<\/strong> (hereinafter, <em>GRUPO PEDRO JA\u00c9N<\/em>), we are firmly committed to conducting our activity in accordance with the highest ethical standards and regulatory compliance requirements. We believe that a transparent, honest and safe working environment is essential to the trust placed in us by our patients, employees and collaborators. <\/p>\n<p>In compliance with <strong>Law 2\/2023 of 20 February, regulating the protection of persons who report regulatory infringements and the fight against corruption<\/strong>, we provide this <strong>Whistleblowing Channel<\/strong>, a secure and confidential means through which any person linked to our organisation may report, in good faith, any potential irregularity or breach they have detected.<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;S4T2 &#8211; Bloque texto con subt\u00edtulos ajustados &#8211; Margen: 0 sup, 20 base&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;e44119ac-9b41-475f-8976-35bbbed7d3b4&#8243; custom_css_free_form=&#8221;selector ul {||  margin-top:2px !important;||}&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>What can be reported through this channel?<\/h3>\n<p>This channel is intended for reporting potential irregular conduct, including but not limited to:<\/p>\n<ul>\n<li>Fraud, corruption or bribery<\/li>\n<li>Workplace harassment, discrimination or conduct contrary to equality principles<\/li>\n<li>Breaches of occupational health and safety regulations<\/li>\n<li>Non-compliance with data protection regulations<\/li>\n<li>Conduct harmful to the environment<\/li>\n<li>Any other act or omission that may constitute a serious infringement of European Union law or a serious criminal or administrative offence under applicable legislation<\/li>\n<\/ul>\n<p>Important: This channel <strong>is not intended for customer complaints<\/strong> or for matters related to employment relationships that do not constitute a legal or regulatory breach. Specific channels exist for those purposes<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;S4T2 &#8211; Bloque texto con subt\u00edtulos ajustados &#8211; Margen: 0 sup, 20 base&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;e44119ac-9b41-475f-8976-35bbbed7d3b4&#8243; custom_css_free_form=&#8221;selector ul {||  margin-top:20px !important;||}&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Who can use the channel?<\/h3>\n<p>This channel is open to all persons who have or have had a professional or employment relationship with GRUPO PEDRO JA\u00c9N, including:<\/p>\n<ul>\n<li>Current employees, including during recruitment processes or after the employment relationship has ended<\/li>\n<li>Trainees, interns and staff in training<\/li>\n<li>Partners, shareholders and members of the governing body<\/li>\n<li>Contractors, subcontractors and suppliers<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;S4T2 &#8211; Bloque texto con subt\u00edtulos ajustados &#8211; Margen: 0 sup, 20 base&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;e44119ac-9b41-475f-8976-35bbbed7d3b4&#8243; custom_css_free_form=&#8221;selector ul {||  margin-top:20px !important;||}&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Channel guarantees: confidentiality and protection<\/h3>\n<p>GRUPO PEDRO JA\u00c9N guarantees that all communications will be handled with the utmost diligence and respect, in accordance with the following principles:<\/p>\n<ul>\n<li>Confidentiality: The identity of the whistleblower and any third parties mentioned will be treated with the strictest confidentiality<\/li>\n<li>Anonymity: Reports may be submitted anonymously<\/li>\n<li><strong>Prohibition of retaliation:<\/strong> Any act of intimidation, retaliation or discrimination against the whistleblower is strictly prohibited and will be acted upon<\/li>\n<li><strong>Data protection<\/strong>: Personal data will be processed in accordance with the GDPR and the Spanish Organic Law on Data Protection (LOPDGDD)<\/li>\n<li><strong>Right to advice and remedies<\/strong>: Whistleblowers may request <strong>confidential advice<\/strong> and, in the event of retaliation, have the right to access the remedies provided for under Law 2\/2023. The legislation also provides, in certain cases, <strong>for exemption from or mitigation of liability (Article 40)<\/strong>. <\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;S4T2 &#8211; Bloque texto con subt\u00edtulos ajustados &#8211; Margen: 0 sup, 20 base&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;e44119ac-9b41-475f-8976-35bbbed7d3b4&#8243; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>How to submit a report<\/h3>\n<p>To submit a report, please access the following secure link:<\/p>\n<p><a href=\"https:\/\/grupodermatologicoyesteticopedrojaen.woffu.com\/v2\/complaints\/new\" target=\"_blank\" rel=\"noopener\">Access the reporting form<\/a><\/p>\n<p>Within the form, you may describe the facts, identify the persons involved and attach any supporting evidence. We recommend providing as much detail as possible to facilitate the investigation. <\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;S4T2 &#8211; Bloque texto con subt\u00edtulos ajustados &#8211; Margen: 0 sup, 20 base&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;e44119ac-9b41-475f-8976-35bbbed7d3b4&#8243; custom_css_free_form=&#8221;selector ol {||  margin-top:20px !important;||}&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>What happens after a report is submitted?<\/h3>\n<p>Once your report has been received:<\/p>\n<ol>\n<li><strong>Acknowledgement of receipt<\/strong>: Issued within a maximum of 7 calendar days.<\/li>\n<li><strong>Assessment and investigation<\/strong>: The person responsible for the Internal Information System will assess the report and, where appropriate, initiate an investigation<\/li>\n<li><strong>Resolution<\/strong>: The process will be concluded within a maximum period of 3 months (extendable in complex cases), and you will be informed of the measures envisaged or adopted<\/li>\n<\/ol>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;S4T2 &#8211; Bloque texto con subt\u00edtulos ajustados &#8211; Margen: 0 sup, 20 base&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;e44119ac-9b41-475f-8976-35bbbed7d3b4&#8243; custom_css_free_form=&#8221;selector ul {||  margin-top:2px !important;||}&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>External reporting channels<\/h3>\n<p>In addition to this internal channel, Law 2\/2023 recognises the whistleblower\u2019s right to report directly through an <strong>external channel<\/strong>:<\/p>\n<ul>\n<li><strong>Independent Authority for Whistleblower Protection (A.A.I.)<\/strong>, operational as of 1 September 2025. Official contact details will be included here as soon as they are published <\/li>\n<li>Reports may also be submitted to the competent authorities, depending on the nature of the facts reported<\/li>\n<\/ul>\n<p><strong>Thank you for helping us build a more ethical, transparent and secure Grupo Pedro Ja\u00e9n for everyone.<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ethics &amp; Whistleblowing ChannelOur commitment to integrity and transparencyAt GRUPO DERMATOL\u00d3GICO Y EST\u00c9TICO PEDRO JA\u00c9N, S.A. (hereinafter, GRUPO PEDRO JA\u00c9N), we are firmly committed to conducting our activity in accordance with the highest ethical standards and regulatory compliance requirements. We believe that a transparent, honest and safe working environment is essential to the trust placed [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-50331","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/grupopedrojaen.com\/en\/wp-json\/wp\/v2\/pages\/50331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/grupopedrojaen.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/grupopedrojaen.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/grupopedrojaen.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/grupopedrojaen.com\/en\/wp-json\/wp\/v2\/comments?post=50331"}],"version-history":[{"count":2,"href":"https:\/\/grupopedrojaen.com\/en\/wp-json\/wp\/v2\/pages\/50331\/revisions"}],"predecessor-version":[{"id":50333,"href":"https:\/\/grupopedrojaen.com\/en\/wp-json\/wp\/v2\/pages\/50331\/revisions\/50333"}],"wp:attachment":[{"href":"https:\/\/grupopedrojaen.com\/en\/wp-json\/wp\/v2\/media?parent=50331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}